Delete your account
Delete your account from inside the app
The fastest way — takes under a minute:
- Open CroSum on your device.
- Go to Settings → Account.
- Tap Delete account.
- Confirm by typing DELETE when prompted.
Your account is removed from our servers immediately, and the financial data stored on your device is wiped from the app.
Or request deletion by email
If you can no longer open the app (for example, you've uninstalled it), email privacy@crosum.app from the address tied to your account and ask us to delete it. We'll action it within 30 days, free of charge.
What gets deleted
- Your account record — email address, display name (if any), and sign-in identifiers — is removed from our database. Where it sits in nightly backup snapshots, those rotate out within 7 days, after which it is irrecoverable.
- Your subscription/entitlement state is cleared.
- Your financial data on the device — transactions, budgets, loans, and savings goals — is erased from the app. This data lives on your device, never on our servers.
If you turned on Cloud Sync, your backup file lives in your own cloud storage — your Google Drive on Android, or your iCloud on iPhone and iPad — not on our servers, so deleting your account does not remove it. You can delete that copy yourself at any time from the app ("Delete Drive backup" on the Backup page) or from your Google account's "Manage apps" settings.
What we keep, and for how long
| Data | Retention | Why |
|---|---|---|
| Subscription / purchase records | Up to 7 years | Required by Dutch tax law. After deletion these are kept as anonymous receipt records not linked to a personal identifier. |
| Transactional email logs (send/receipt metadata) | Up to 30 days | Held by our email provider for delivery troubleshooting; email body content is not retained beyond delivery. |
Nothing else is retained. We do not keep your transactions, budgets, loans, savings goals, or any profile of your spending — that data lives on your device (and, if you use Cloud Sync, in your own Google Drive or iCloud), never with us.
Timeline
In-app deletion is immediate for the account record. Email requests are completed within 30 days. Backup snapshots containing the data are rotated out within 7 days of deletion.
For the full picture, see our Privacy Policy.